Refund & Exchange Policy

At SAYY, we ensure the highest quality standards for all our products. However, if you receive a wrong or defective product, we are happy to offer an exchange under the conditions mentioned below.

Exchange Policy

• Exchange is only applicable if the product received is wrong or defective.

• To initiate an exchange, an unboxing video is mandatory and must be shared within 24 hours of delivery.

• The product must be unused, unworn, and in its original packaging with all tags intact.

• Requests without an unboxing video or raised after 24 hours will not be accepted.

How to Request an Exchange

• Email us at Care@sayy.in or WhatsApp us at +91 9257321227

• Share your order details along with the unboxing video

• Our team will review your request and initiate the exchange process if eligible

Refund Policy

• We do not offer refunds, except in the case of order cancellation after dispatch.

• If an order is cancelled after dispatch, a ₹99 delivery charge will be deducted.

• The remaining amount will be refunded within 7–10 working days after confirmation.